Frequently Asked Questions
Everything you need to know about your Critical Role Shop order.
When will my order ship?
Orders for in-stock apparel and accessories typically ship within 3-5 business days. Please note that pre-order items will have specific shipping timelines listed on their individual product pages.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed clothing with original tags attached within 30 days of delivery. Custom-made or final sale items are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to customs fees, duties, and taxes which are the responsibility of the customer.
How do I know which size to order?
Each apparel item features a detailed size chart link on its product page. We recommend measuring a favorite garment you already own and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I care for my Critical Role apparel?
To preserve the quality of the prints and fabrics, we recommend machine washing your garments inside out in cold water and tumble drying on low heat or hang drying.